Today, we not only talk about the traditional model of intelligence known as intelligence quotient (IQ), we also talk about a newer model of intelligence known as emotional intelligence (EQ).  But what is this new form of intelligence and why do we all need it?


“Great leadership works through the emotions.”

-Daniel Goleman, Richard Boyatzis, & Annie McKee


The concept of EQ was originated by the psychologists John Mayer and Peter Salovey and furthered by Daniel Goleman.  In [1]Goleman’s book Primal Leadership, he defines the four domains of EQ and their associated competencies as shown below.  The first two of which are regarding one’s personal competence (Self-awareness & Self-management), and the second two of which are regarding one’s social competence (Social awareness & relationship management).  All four domains can serve as a leader’s guide to developing their leadership competencies.  Gone are the days in which we believe the notion that leaders are born; in today’s world, it is possible for anyone to be a leader.  EQ gives us a step-by-step guide on how to do this and win the hearts of our employees while inspiring them.  Moreover, EQ has been proven to positively affect individuals and organizations.


In a corporate culture where employees change jobs more frequently and stay for fewer and fewer years, it is imperative to create a culture in which our employees feel valued and have a sense of belonging.  Our employees want to know who we are and be a part of something which gives them a sense of purpose and allows them to grow.  Using EQ can help us connect to our employees and create the type of culture they desire.

The Concept of Emotional Intelligence

    • Self-awareness
      • Emotional self-awareness
      • Accurate self-assessment
      • Self-confidence
    • Self-management
      • Emotional self-control
      • Transparency
      • Adaptability
      • Achievement
      • Initiative
      • Optimism


    • Social awareness
      • Empathy
      • Organizational awareness
      • Service
    • Relationship management
      • Inspirational Leadership
      • Influence
      • Developing Others
      • Change catalyst
      • Conflict management
      • Building bonds
      • Teamwork and collaboration

Dabke, D. (2016). Impact of Leader’s Emotional Intelligence and Transformational Behavior on Perceived Leadership Effectiveness: A Multiple Source View. Business Perspectives and Research, 27-40.

Goleman, D. (2005). Emotional Intelligence. New York: Bantam Dell.

Goleman, D., Boyatzis, R., & McKee, A. (2002). Primal Leadership: Learning To Lead With Emotional Intelligence. Boston: Harvard Business School Press.

[1] Primal Leadership was co-authored by Richard Boyatzis, and Annie Mckee

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